Frequently asked questions

Why should I choose IndepenDent?

IndepenDent is an established name and has a proven record in the dental care plan market since 1995.

How does IndepenDent work?

IndepenDent Care Plans UK Ltd is a dental care plan provider that helps you establish your own private dental care plan. Through an Agreement it provides induction training and all the administration support required to run your dental care plan.

How do I join?

You can join IndepenDent by contacting our Business Development Team on 01463 223399 or by making an enquiry online. We are available to answer all your questions and we can also arrange a visit to the practice.

How is the administration fee calculated?

The administration fee is calculated on a sliding scale based on your monthly patient income excluding insurance premium.

When are plan payments made by the patient?

Requests for plan payment are made on the 5th of each month, this date cannot be changed (if the 5th falls on a weekend or bank holiday then it will be collected on the first banking day thereafter).

What are the patient’s payment options?

Patients pay by Direct Debit monthly or annually.

Does the patient have to pay a registration fee?

There are no patient registration fees charged by IndepenDent.

When do I receive payment?

Payment will be made into the Dentist’s bank account, by electronic transfer, on the 28th day of each month (if the 28th falls on a weekend or bank holiday then it will be paid on the last banking day before the 28th).

What is the Worldwide Dental Emergency Assistance Scheme?

The DEAS is a wholly discretionary scheme, not an insured scheme. It is funded by the patient’s dental plan monthly contribution to pay benefits at the sole and absolute discretion of the DEAS administrators.

Dental plan patients are eligible to request assistance from the DEAS in the event of a dental injury/trauma and/or dental emergency or oral cancer. The DEAS responds to such requests on a wholly discretionary basis. This means that, whilst the DEAS aims to provide benefits in most cases, the DEAS has no obligation to provide any benefit unless the DEAS administrators decide (in their sole and absolute discretion) that the DEAS should provide a benefit.