How to encourage a ‘can do’ attitude amongst your dental team

Here is our round-up of top tips in order to help promote a positive can-do attitude within your dental team.

It starts with you - become a positive leader:

  • Walk the walk and don’t just talk the talk – the quickest way to earn respect and keep it is to be true to your word and lead by example.
  • Set expectations – you cannot reprimand a member of your team for doing something wrong if you weren’t explicit about how to do it right in the first place.  Invest time in training your staff, setting clear objectives and laying out systems and processes to ensure that everyone is ‘singing from the same hymn sheet’.
  • Be approachable – regardless of how you may feel on a particular day, as a leader it is your duty to always emulate a positive, professional attitude.  If your team feel as though they can’t come to you, the little issues will build up into much bigger problems that affect the success of the practice.
  • Use 'we' not ‘I’ or’ 'you’ – to get the most from your team, they need to truly feel part of a team where each and every member is respected and valued.  Get into the habit of saying ‘our’ practice and what ‘we’ need to achieve; it’ll pay dividends.
  • Share the vision of the practice -  staff that are engaged and motivated provide better service to patients, are enthusiastic and often go above and beyond their duties. When employees are on-board with your vision and understand the part that they play in the future of the practice; you’re part way there to ensuring success.
  • Empower staff so they are responsible and accountable -  part of being a good leader is learning to manage less.  Trust in your staff and allow them to take responsibility and make decisions so they feel as though it is their business too.
  • Set individual and team objectives collaboratively – motivate your team by setting both team and individual targets that they are involved with setting, measuring and achieving.
  • Communicate openly and frequently – by being transparent and honest you will build strong relationships with your team that become mutually supportive.  Remember to praise in public but correct in private.
  • Team meetings are vital – don’t neglect the importance of keeping everyone up-to-date.  Find a system that works for your practice whether that be daily huddles and/or weekly meetings to share progress against objectives, highlight any issues and, importantly share success stories and positivity!
  • Understand what motivates your team members – it could be more holiday, it could be money, it could be more responsibility and a sense of achievement; everyone is different and taking the time to work out how your team ‘ticks’ will lead to a happier, more productive workforce.
  • Teach your team that dentistry is about caring and putting patients first – set the ethos that first and foremost, patients come first.  Without happy patients who come back again and again and who recommend you to friends and family, there wouldn’t be a practice.  It is very easy for staff to lose sight of this and get caught up in the minutiae of daily tasks.

 

If you have any pearls of wisdom that would help fellow practice principals, then please do let us know and we will share the knowledge. 

 

Gary Moore

Business Development Manager

For further help and advice please do not hesitate to contact me. Drop me an email at garymoore@ident.co.uk or call 01463 223399